Scuba Obsession Privacy Policy

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Last updated: May 2026

Scuba Obsession (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our mobile app, book a course or charter, hire equipment, or otherwise interact with us.

By providing your personal information to us, you consent to the practices described in this Privacy Policy.

1. Who We Are

Scuba Obsession Oceans Two Pty Ltd ABN: 66669320094 Perth, Western Australia Contact: info@scubaobsession.com.au

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide scuba diving services, training, equipment hire, and safe diving operations. The types of information we may collect include:

2.1 Identity & Contact Information

• Full name

• Date of birth

• Residential address

• Email address

• Phone number

2.2 Booking & Course Information

• Course enrolment details

• Dive certification level and training history

• Emergency contact details

• Medical fitness declarations required for diving

• Proof of identity (e.g., driver’s licence) when hiring equipment

• Payment information (processed securely by third party payment providers)

2.3 Equipment Hire Information

• Equipment hire history

• Equipment serial numbers and return records

• Security deposit information

• Liability waivers and hire agreements

2.4 Website, App & Digital Information

• IP address and device information

• Browsing behaviour on our website

• App usage data (e.g., dive log entries, location for dive site navigation)

• Cookies and analytics data

2.5 Sensitive Information (Health Information)

We may collect health related information such as:

• Medical fitness to dive

• Relevant medical conditions

• Dive medical certificates

We only collect sensitive information with your explicit consent, as required under Australian privacy law.

3. How We Collect Personal Information

We collect information in several ways, including when you:

• Book a course, charter, or gear hire through our website or app

• Complete a medical declaration or diver information form

• Communicate with us via email, phone, social media, or in person

• Use our website or mobile app

• Participate in club dives, events, or promotions

• Provide information required for safety and compliance with diving regulations

We may also receive information from:

• ISC or other training agencies (e.g., certification verification)

• Third party booking platforms

• Payment processors

• Dive insurance providers (where relevant)

4. Why We Collect Personal Information

We collect your information for purposes including:

4.1 Service Delivery

• Processing bookings and payments

• Providing scuba diving courses, charters, and equipment hire

• Verifying your identity and dive certification

• Ensuring your safety and fitness to dive

• Maintaining accurate dive logs and training records

4.2 Safety & Legal Compliance

• Meeting obligations under diving safety regulations

• Managing risks associated with diving activities

• Incident reporting and emergency response

• Compliance with Australian workplace health and safety requirements for diving

4.3 Business Operations

• Customer service and communication

• Managing accounts and billing

• Improving our website, app, and services

• Marketing (only with your consent)

5. How We Use and Disclose Personal Information

We may use or disclose your personal information for the purposes described above, and for related purposes you would reasonably expect.

5.1 Third Parties We May Share Information With

• Dive instructors and staff

• Training agencies (e.g., ISC) for certification processing

• Payment processors

• IT service providers, website hosts, and app developers

• Insurance providers (e.g., for incident claims)

• Regulatory or safety authorities where legally required

• Emergency services in the event of an incident

We do not sell or trade your personal information.

5.2 Overseas Disclosure

Some third party service providers (e.g., cloud hosting, app analytics) may store data overseas. Where practical, we will identify these countries upon request, as required by the OAIC guidelines.

6. Data Security

We take reasonable steps to protect your personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification

• Disclosure

Security measures include:

• Encrypted payment processing

• Secure servers and firewalls

• Access controls for staff

• Regular data backups

• Secure disposal of personal information no longer required

7. Access to and Correction of Your Information

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate, out of date, or incomplete.

To request access or correction, contact us at:

info@scubaobsession.com.au

We will respond within a reasonable timeframe in accordance with the APPs.

8. Data Retention

We retain personal information only as long as necessary for:

• Providing services

• Safety and compliance obligations

• Legal and insurance requirements

• Record keeping obligations under diving regulations

When no longer required, information is securely destroyed or de identified.

9. Marketing Communications

We may send you marketing communications about courses, events, or promotions if you have opted in. You may opt out at any time by:

• Clicking “unsubscribe” in emails

• Updating your app preferences

• Contacting us directly

10. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve user experience and understand website traffic. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

11. Mobile App Privacy

If you use the Scuba Obsession mobile app, we may collect:

• Dive log entries

• Location data (for navigation and dive site mapping)

• App usage analytics

You can disable location services in your device settings.

12. Complaints and Privacy Concerns

If you believe your privacy has been breached, please contact us at: 

info@scubaobsession.com.au

We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website and app, as required by the OAIC.